Privacy policy

1. INTRODUCTION

Coal Interiors (Pty) Ltd ("Coal Interiors", "we", "us", or "our") respects your privacy and is committed to protecting the

personal information of users of our website and services. This Privacy Policy outlines how we collect, use, disclose,

and protect your personal data in compliance with the Protection of Personal Information Act, 2013 (POPIA).

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

  • Personal Identification Information: Name, surname, email address, phone number, and physical address.
  • Payment Information: Billing details and payment transactions (processed securely by third-party payment providers).
  • Technical Data: IP addresses, browser type, operating system, and browsing behaviour.
  • Communication Data: Records of correspondence via email, website forms, or customer support interactions.
  • Biometric Data (if applicable): Only collected when necessary and in compliance with legal requirements.

3. HOW WE COLLECT YOUR INFORMATION

  • Directly from you when you provide it via our website, email, or other direct interactions.
  • Automatically through website analytics tools.
  • From third-party service providers (e.g., payment processors, marketing platforms).

4. HOW WE USE YOUR INFORMATION

We do not sell or rent your personal information to third parties. However, we process your personal data for the following purposes and may share it with trusted service providers who assist with:

  • Providing and improving our products and services.
  • Processing transactions and fulfilling orders.
  • Responding to inquiries and customer support requests.
  • Sending marketing communications (with your consent).
  • Ensuring security and fraud prevention.
  • Service providers assisting in our business operations (e.g., payment gateways, logistics providers).
  • Legal authorities when required by law.
  • Business partners when necessary for service fulfilment (subject to confidentiality agreements).

6. DATA SECURITY

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse.

However, no system is completely secure, and users should take necessary precautions when sharing personal information online.

7. RETENTION OF PERSONAL DATA

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. YOUR RIGHTS UNDER POPIA

You have the right to:

  • Access and request copies of your personal data.
  • Correct or update inaccurate information.
  • Request deletion of your personal data (subject to legal obligations).
  • Object to data processing for direct marketing.
  • Lodge complaints with the Information Regulator.

To exercise your rights, please contact us at accounts@coalinteriors.co.za.

9. CHILDREN'S PRIVACY

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors.

10. THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date, and we encourage you to review this policy regularly to stay informed.

12. CONTACT US

For any questions or concerns regarding this Privacy Policy, please contact us at:

Coal Interiors (Pty) Ltd

Email: hello@coalinteriors.co.za / accounts@coalinteriors.co.za

Phone: +27 (0)71 442 6474