How long does it take for my order to be complete?

All items are made to order and have a lead time of 4-6 weeks, unless we have the item in stock, in which case it will be shipped immediately. If you need your order by a specific date, please send us an email: hello@coalinteriors.co.za, and we would be happy to assist. 

How long does delivery take?

Cape Town: 1-3 working days.

Rest of SA: 3-7 working days.

Regional deliveries: 7-10 days.

Can I check if the product is in stock before I order?

Yes, please pop us an email to check whether or not we have the item in stock.

Can I pay via EFT/Bank Transfer?

Yes, we have the option of paying using EFT at checkout. 

Can you send me a tax invoice?

Yes, we can send you an invoice of your order upon request.

How do I install my item?

Most of the items come with installation instructions. We also include all the hardware necessary. 

Can I customise my order?

As we make everything locally, we are able to customise certain products! Please pop us a mail if you would like to chat about this option.

Do you have a showroom?

Not right now, this is a future plan of ours. We do have a factory based in Paarden Eiland, Cape Town. 

How do I track my order?

Upon completion of the order, an email will be sent to you with a tracking number. 

How much does delivery cost?

We charge a flat rate of R99 for the whole of South Africa. 

How do I change my address before shipping?

If you have not yet received an email with a tracking number, then please send us an email to request a change of your delivery address

I placed an order but have not had any updates?

Do not worry! We have received your order and will keep you updated if anything unusual happens. 


For any other questions, please do not hesitate to contact us!