FAQs
How long does it take for my order to be complete?
All items are made to order and have a lead time of 4-6 weeks, unless we have the item in stock, in which case it will be shipped immediately. If you need your order by a specific date, please send us an email: hello@coalinteriors.co.za, and we would be happy to assist.
How long does delivery take?
Cape Town: 1-3 working days.
Rest of SA: 3-7 working days.
Regional deliveries: 7-10 days.
Can I check if the product is in stock before I order?
Yes, please pop us an email to check whether or not we have the item in stock.
Can I pay via EFT/Bank Transfer?
Yes, we have the option of paying using EFT at checkout.
Can you send me a tax invoice?
Yes, we can send you an invoice of your order upon request.
How do I install my item?
Most of the items come with installation instructions. We also include all the hardware necessary.
Can I customise my order?
As we make everything locally, we are able to customise certain products! Please pop us a mail if you would like to chat about this option.
Do you have a showroom?
A curated selection of our products are on show at the Projekt. showroom.
📍5 Ryneveld Street, Stellenbosch
You’re also welcome to reach out to us for a viewing of a specific item at our factory based in Saxenburg Park 1, Cape Town.
How do I track my order?
Upon completion of the order, an email will be sent to you with a tracking number.
How much does delivery cost?
Pick-up at our factory: free
Local delivery (within 60km’s from our factory): R200 - R250
Rest of South Africa: Calculated based on value of order with a minimum fee of R200
How do I change my address before shipping?
If you have not yet received an email with a tracking number, then please send us an email to request a change of your delivery address
I placed an order but have not had any updates?
Do not worry! We have received your order and will keep you updated if anything unusual happens.